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Service- and warranty conditions

Buy without risk

You are offered a 30-day refund and a minimum 3-year guarantee on all products of our premium manufacturers.


Individual guarantee terms of our premium manufacturers

Mafell Logo

MAFELL

Built by professionals for professionals.

Founded in 1899, Mafell's sole production facility today is in Oberndorf on Neckar, near Stuttgart, Germany. Here they produce "quality made in Germany", with up to 85 % of components made by themselves, and their own tool design and construction operation.

With its roots in carpentry, Mafell has made its way into joiner's workshops since 1980, when it developed ERIKA, the first pull-push saw. More innovations followed: For its portable panel saw system PSS 3000, the Flexistem KSP 40 and, not least, the precision jig saw P1 cc, Mafell is acknowledged the world over and has won several awards, including the Rudolf-Eberle Award, the Eumacop Innovation Award and the iF Product Design Award.


Buy without risk

  • Selected Mafell machines can be thoroughly tested for 30 days - no questions asked!
  • All Mafell machines come with a basic 36-month warranty if you register them on the manufacturer's website within 30 days after purchase.
  • Extend your basic warranty to a 5-year No-Worry Package (€29.60, incl. VAT). This includes insurance against theft and a return premium within the warranty period. **
Mafell ServicePlus-Schutzbrief - 36 Monate Versicherungsschutz für Maschinen und Akkus
  • NEW: The ServicePlus-accident & breakdown cover (€42.80, incl. VAT) provides a 36-month insurance against the theft of machines, handling errors and damage due to the elements. *

*) only available in Germany
**) only available in Germany and Austria

Further information on individual auxiliary services:

Three year guarantee
Mafell international (choose country)

 


Festool Logo

FESTOOL

More than 90 years' experience - for your benefit

Festool develops high-grade power tools for professional and ambitious users. Since the family business was founded in 1925, quality and innovation have been its top priority. Over 300 patents and more than 80 awards for the company and its products prove that focusing on the essential pays off.

Festool is your complete supplier for all applications involving wood. Whether sawing, routing, sanding, planing or dust extraction – Festool has the ideal power tool for every application. Compatible system accessories for detail solutions increase cost effectiveness, quality and efficiency.


Service all-inclusive*

Festool Service all-inclusive Festool offers a 15-day Money-Back Guarantee and will take back slightly used devices if you are not satisfied. We register your new festool machine for free, so you instantly benefit from the “Service all-inclusive” (1+2 Warranty) – 36 months Cost Protection Guarantee - wear parts included, as well as of the 36 month Theft Protection- even on the construction site.
A 10 year Spare Parts Availability, the 24-hour Repair Service, the free Free Collection Service of tools to be repaired and further services complete the Festool after-sale service.

*)Scopes may vary from country to country - for more information, please visit your Festool country page.


NEW at Festool

Service all-inclusive* now available for accessories like Li-Ion batteries and chargers without registration!

Scrapping Premium (only available in Germany): If the cost of repairing your old machine would exceed 50 % of the price of a new, comparable machine, you will be granted a discount of 10 % on a comparable new machine when scrapping the damaged one.

18V rechargeable batteries: function 25 % longer with a single charge. The "tanks" of Festool’s cordless tools have been augmented from 4.2 Ah to 5.2 Ah, a 25 % increase. This means you will be able to work 25 % longer.

The unbeatable combination: brushless EC-TEC & 5.2 Ah
The brushless EC-TEC motor combines the longest service life with high efficiency for powerful but energy-saving use. Combined with their high battery capacity, Festool machines feature unrivalled service performance.


Further information on individual auxiliary services:

  • 36-month cost protection guarantee
  • 36-month theft protection
  • 15-day money back guarantee
  • 10-year spare part availability
  • 24-hour repair service & collection of tools

SERVICE all-inclusive
Festool international (choose country)

 


Bosch Logo

BOSCH Professional

Tested by Professionals

The blue Bosch Professional line has little in common with the standard green Bosch tools you see in DYI markets. The Bosch Blue range is designed for long-term professional use - which means robust gears, durable housings, long cables, and much more of value for professionals. Power tools from the Bosch Professional line are used by professionals on construction and offshore sites as well as for building high-speed rail tracks. The results are taken into account in the further development of the tools.

Bosch cordless devices with satisfaction guarantee

Register your new machine within four weeks after purchase and get a 36-month warranty extension! This also applies to battery packs and chargers.

10 years availability of spare parts, spare parts delivery in 24 hours, repair service in maxmial 5 working days.

In addition, Bosch offers a 30-day satisfaction guarantee for 10.8 to 36 V cordless devices! 24-month ProService also applies to wear for all Li-Ion devices, batteries and chargers.

100% compatible. All cordless devices of a voltage class are compatible with all battery packs and chargers of the same voltage class.


Further information on individual auxiliary services:

  • 3-year warranty for power tools
  • Warranty
  • Repair service
  • Spare parts service
  • Additional services

Bosch Professional international (choose country)


Technical information:

CoolPack & Flexible Power System
User manuals

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