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Service- and warranty conditions

Buy without risk


Individual guarantee terms of our premium manufacturers

Mafell Logo

MAFELL

Built by professionals for professionals.

Founded in 1899, Mafell's sole production facility today is in Oberndorf on Neckar, near Stuttgart, Germany. Here they produce "quality made in Germany", with up to 85 % of components made by themselves, and their own tool design and construction operation.

With its roots in carpentry, Mafell has made its way into joiner's workshops since 1980, when it developed ERIKA, the first pull-push saw. More innovations followed: For its portable panel saw system PSS 3000, the Flexistem KSP 40 and, not least, the precision jig saw P1 cc, Mafell is acknowledged the world over and has won several awards, including the Rudolf-Eberle Award, the Eumacop Innovation Award and the iF Product Design Award.


Buy without risk

You get an extended warranty of 36 months for all MAFELL power tools if you register them within 30 days of purchase. All registered tools are automatically entered in the MAFELL BonusPlus programme.

3-year-cost-protection-warranty

MAFELL Complete:
3 year cost protection warranty - comprehensive cover against repair costs. The warranty also covers battery packs and wear parts such as ball bearings, sealing rings, carbon brushes, rubber sleeves and switches.

Simply register your machine free of charge with the manufacturer within 30 days of the purchase date.

MAFELL Complete is currently available only in Germany and Austria.

ServicePlus Protection

ServicePlus Protection Letter:
The ServicePlus Protection Letter (price graded according to the value of the machine) provides a 36-month insurance cover for machines. The repair costs are reimbursed against co-payment and in the case of a total loss you receive a new machine in exchange. Insures against theft, handling errors, wilful intent of third parties, short-circuit or over-current, and natural hazards such as fire, explosion, storm, frost and flooding.

ServicePlus Protection Letter is only available in Germany.

Further information on individual auxiliary services:

Mafell international (choose country)

 


Festool Logo

FESTOOL

More than 90 years' experience - for your benefit

Festool develops high-grade power tools for professional and ambitious users. Since the family business was founded in 1925, quality and innovation have been its top priority. Over 300 patents and more than 80 awards for the company and its products prove that focusing on the essential pays off.

Festool is your complete supplier for all applications involving wood. Whether sawing, routing, sanding, planing or dust extraction – Festool has the ideal power tool for every application. Compatible system accessories for detail solutions increase cost effectiveness, quality and efficiency.


Service all-inclusive*

Festool Service all-inclusive Festool offers a 15-day Money-Back Guarantee and will take back slightly used devices if you are not satisfied. We register your new festool machine for free, so you instantly benefit from the “Service all-inclusive” (1+2 Warranty) – 36 months Cost Protection Guarantee - wear parts included, as well as of the 36 month Theft Protection- even on the construction site.
A 10 year Spare Parts Availability, the 24-hour Repair Service, the free Free Collection Service of tools to be repaired and further services complete the Festool after-sale service.

*)Scopes may vary from country to country - for more information, please visit your Festool country page.


NEW at Festool

Service all-inclusive* now available for accessories like Li-Ion batteries and chargers without registration!

Scrapping Premium (only available in Germany): If the cost of repairing your old machine would exceed 50 % of the price of a new, comparable machine, you will be granted a discount of 10 % on a comparable new machine when scrapping the damaged one.

18V rechargeable batteries: function 25 % longer with a single charge. The "tanks" of Festool’s cordless tools have been augmented from 4.2 Ah to 5.2 Ah, a 25 % increase. This means you will be able to work 25 % longer.

The unbeatable combination: brushless EC-TEC & 5.2 Ah
The brushless EC-TEC motor combines the longest service life with high efficiency for powerful but energy-saving use. Combined with their high battery capacity, Festool machines feature unrivalled service performance.


Further information on individual auxiliary services:

  • 36-month cost protection guarantee
  • 36-month theft protection
  • 15-day money back guarantee
  • 10-year spare part availability
  • 24-hour repair service & collection of tools

SERVICE all-inclusive
Festool international (choose country)

 


Bosch Logo

BOSCH Professional

Tested by Professionals

The blue Bosch Professional line has little in common with the standard green Bosch tools you see in DYI markets. The Bosch Blue range is designed for long-term professional use - which means robust gears, durable housings, long cables, and much more of value for professionals. Power tools from the Bosch Professional line are used by professionals on construction and offshore sites as well as for building high-speed rail tracks. The results are taken into account in the further development of the tools.

Bosch cordless devices with satisfaction guarantee

Register your new machine within four weeks after purchase and get a 36-month warranty extension! This also applies to battery packs and chargers.

10 years availability of spare parts, spare parts delivery in 24 hours, repair service in maxmial 5 working days.

In addition, Bosch offers a 30-day satisfaction guarantee for 10.8 to 36 V cordless devices! 24-month ProService also applies to wear for all Li-Ion devices, batteries and chargers.

100% compatible. All cordless devices of a voltage class are compatible with all battery packs and chargers of the same voltage class.


Further information on individual auxiliary services:

  • 3-year warranty for power tools
  • Warranty
  • Repair service
  • Spare parts service
  • Additional services

Bosch Professional international (choose country)


Technical information:

CoolPack & Flexible Power System
User manuals

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