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Services

For us, values are more than just words.

You will see from our service that our philosophy really does inform what we do. We are committed to your needs and we live our values for your benefit. Each and every day.

Buy at no risk

All our products come with a 30-day right of return and at least 3 years’ warranty.

DICTUM satisfaction guarantee

DICTUM satisfaction guarantee

All products with this logo can be tested thoroughly for 15 days. If you are not entirely satisfied with the product, simply return it - no questions asked – within the 15 days. We will reimburse the full price.

SSL encryption and secure payment methods

SSL encryption and secure payment methods

dictum.com is an online shop with confirmed ownership (recognisable by the green padlock next to the URL entry in your browser). In addition, all pages and data are transferred using 128-bit SSL encryption. For secure payment, you can choose from the following payment methods: instant transfer, PayPal, credit card, cash in advance, SEPA direct debit (Germany only) and cash on delivery (Germany only). Learn more about the payment methods here.

Includes premium sharpening service

Includes premium sharpening service

You can have premium class products that bear this logo sharpened by our experts at any time free of charge and without limitation. And you pay only the shipping costs.

Includes sharpening pass

Includes sharpening pass

Products marked with this symbol come with a sharpening pass, which entitles you to two free sharpenings. Just send us your cutting tool with its sharpening pass and we will sharpen it free of charge and return it within a few days. All you pay is the shipping costs.

Handle-fitting pass included

Handle-fitting pass included

Send us the axe you have bought from us, including the handle- fitting pass. We will return it with a new handle fitted within a few days. All you pay is the cost of the new handle and the shipping.

Spare parts service

For most of our high-quality products, spare parts are readily obtainable even years after your purchase. This means that you can use your tried and trusted tool for a very long time.

General sharpening service

More information on our general sharpening service.

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