Since 15 February 2016, the EU Commission has been providing a platform for extrajudicial mediation. This enables consumers to initially resolve disputes relating to their online order without judicial intervention.
The Online Dispute Resolution platform can be found on the external link to the OS platform in accordance with Article 14 Paragraph 1 of EU regulation No. 524/2013: http://ec.europa.eu/consumers/odr/ In this context, we are legally obliged to indicate our e-mail address, which is: firstname.lastname@example.org
We try our best to amicably settle possible contractual disagreements with the customer. Furthermore, we are not obliged to take part in an arbitration process and unfortunately cannot offer our customers participation in such a process.