FAQ – Frequently Asked Questions
Your questions about DICTUM’s next chapter
A lot has changed at DICTUM over the past few months, and we know you may have questions. Here you’ll find clear answers about what has changed, what stays the same and what the new chapter means for you.
For generations, DICTUM has been driven by a passion for craftsmanship, exceptional tools and a commitment to helping people do their best work. Those values remain at the heart of what we do.
Following the insolvency of DICTUM GmbH, entrepreneur Filip Wauters acquired key parts of the business. Since 1 September 2026, these operations have continued under new ownership as DICTUM Toolworks GmbH.
For you, that means continuity where it matters: the DICTUM brand remains, our online shop continues, and you can expect the same commitment to quality tools and service. We’re here for you — just as before.
Under its new ownership, DICTUM is entering the next stage of its development.
Filip Wauters combines entrepreneurial experience with a personal passion for woodworking and craftsmanship, drawing on his background with Willy Vanhoutte.
You will continue to find the trusted DICTUM range at www.dictum.com — with a clearer focus and an even stronger emphasis on what matters most.
Our aim is to build on DICTUM’s strong foundations and develop the business for the long term in a sustainable and financially sound way.
The goal is simple: DICTUM should continue to stand for exceptional tools, expert knowledge and a genuine passion for craftsmanship.
Thank you for your trust. We look forward to continuing this next chapter with you and to remaining a reliable partner for quality tools and genuine craftsmanship.
Yes. Our online shop at www.dictum.com will continue to operate, and you can place orders there as usual.
Orders placed before 1 September 2026 will also be processed and dispatched as normal.
Yes — but we need your consent to transfer it.
Your customer data is currently held by the former DICTUM GmbH. To continue your customer account with DICTUM Toolworks GmbH, we need your consent to transfer your personal data by 15 October 2026.
By giving your consent, you will retain access to your customer account, order history and saved details, and can continue using them for future orders. It also means our customer service team can continue to access your previous information and provide you with more personalised support.
You can give your consent here:
Yes. Your statutory 14-day cancellation period remains unchanged.
You can download a return label from your customer account or access it via the link in your order confirmation.
Yes. If you return your order within the applicable statutory period, we will process the return and refund the relevant amount in accordance with our terms and conditions.
In short: orders, shipping, cancellations and returns will continue to be handled reliably through www.dictum.com.
Unfortunately, the insolvency has meant significantly reducing our physical retail operations.
Our Munich store has already closed. The Plattling location is expected to remain open until the end of October 2026.
Staying in touch with you in person will still be an important part of DICTUM. Looking ahead, we are planning events and special sales where we can meet you again face to face.
We’ll keep you informed about upcoming dates and promotions in good time via our newsletter.
Unfortunately, due to the current financial situation and insolvency, we are unable to continue our workshop programme in its previous form.
We know how important our workshops are to many of you, so this was not an easy decision. However, it is part of the changes needed to put DICTUM on a sound financial footing for the future. If we are able to offer workshops, courses or other learning opportunities again in the future, we’ll keep you informed through our newsletter..
The Bonuscard Red and its workshop discount were benefits provided by the former DICTUM GmbH. Unfortunately, following the insolvency, these benefits cannot be continued by DICTUM Toolworks GmbH.
Unfortunately, Sharpening Passes issued by the former DICTUM GmbH can no longer be redeemed.
Unfortunately, we are currently unable to accept new sharpening orders.
Please do not send us any tools for sharpening for the time being. If we do receive tools, we may need to charge you for the cost of returning them.
As soon as we are able to offer sharpening services again, we’ll let you know through our newsletter.
Manufacturer warranties — for example from brands such as Tormek, Mafell, SawStop and Festool — are generally unaffected by the insolvency. The warranty terms of the respective manufacturer continue to apply.
If you have a warranty claim, you can therefore contact the manufacturer directly.
Claims against DICTUM GmbH arising before 1 September 2026 cannot be assumed by DICTUM Toolworks GmbH.
Other claims against DICTUM GmbH may be affected by the insolvency proceedings. If you have questions about a specific case, our customer service team will be happy to help you find the right point of contact.
DICTUM Toolworks GmbH marks the start of a new chapter for us.
Our aim is to put the business on a sound, sustainable footing while preserving what has always defined DICTUM: exceptional tools, quality, expertise and a genuine passion for craftsmanship.
We will refine our product range, improve the way we work and gradually introduce new products and services that offer real value to our customers.
Our roots remain the same. At the same time, we’re using this fresh start to build a stronger, more resilient DICTUM for the future.
Our digital assistant Kai is available around the clock and happy to help with any questions you may have.
If Kai can’t fully answer your question, it will automatically be passed on to our team. You’ll then receive a personal reply from us by email. That way, we can make sure every enquiry gets the attention it needs. We look forward to hearing from you.
Thank you for joining DICTUM on this new journey. We’re looking forward to what lies ahead.
